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Returns

Any unopened products can be returned for an exchange within 6 months of invoice. Please include a copy of the returns note when sending items back.

Refunds

Any items returned within 14 days of purchase are eligible for a full refund. If you return items after this period, the funds will be issued as credit on your account.

Warranty

Implantiem is so confident in the quality of their products that if an implant or component fails for any reason within a five-year period from the invoice date, we will replace it free of charge (excluding postage and subject to terms and conditions).

Terms & Conditions

*Returned items must be unopened and sent back within 6 months for an exchange.

*In the unlikely event of implant failure, we will replace the implant without charge subject to the following conditions:

*We reserve the right to replace implants placed only by adequately experienced and trained dentists.

*We reserve the right to withdraw this replacement scheme for any dentist with an abnormally high rate of failure (more than 3%).

*The implant must be returned within 7 days of failure and within 12 weeks of placement and will be replaced like for like.

*The failed implant must be accompanied by a MDR report. These can be downloaded from the resource centre and must be completed correctly.

*This arrangement may be withdrawn at any time without notice.

*Replacement of the implant does not acknowledge any liability or consequential loss on the part of Implantiem Ltd.

Implant Deal Terms & Conditions

* Not all implants need to be ordered when purchasing the implant deal. You can order your implants as and when required and these will be subject to an £8.50+VAT postage charge (standard next day delivery service).

* If you do not order all implants when purchasing the implant deal, 50% payment will be required upfront with the remaining 50% to be paid in 30 days of invoice.

* If you wish to take all implants when purchasing the implant deal, 100% payment will be required upfront.

* All implants can be swapped and exchanged like for like within 12 months if all packaging is undamaged and unopened.

* All implants to be taken within 12 months.

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